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What You Agree To When You Open an Account

These terms set out the rules that govern your tombola account — from how you fund it with PayPal, Venmo, or Play+ to how payouts are processed and what happens if something goes wrong.

Applies to all US-eligible statesCovers PayPal, Venmo, Play+ account useAccount eligibility and verificationWithdrawal and payout conditionsHow to request changes or close your account
tombola What You Agree To When You Open an Account
CONTACT PATHS

Reach Us With Questions About These Terms

If a clause in these terms is unclear, or you want to dispute a ruling on your account, our support team handles those conversations directly. Whether it's a payment question tied to your Venmo withdrawal or a question about account closure, we want to resolve it with you — not make you read through another document. Reach us through any of the channels below.

Live Chat Start a live chat session from the account menu on any device. It's the fastest way to get a direct answer about how a specific term applies to your account.
Email Support Send a detailed message to our support address if your question involves documentation, a payout dispute, or a formal request to update your account information.
Account Help Center Our Help Center covers the most common terms questions — account verification steps, PayPal withdrawal conditions, and Play+ card eligibility — organized by topic.
POLICY STANDARDS

How We Handle Your Account and Data Under These Terms

Your account security and data handling are governed by these terms alongside our privacy policy. We collect only what's needed to verify your identity, process transactions through PayPal, Venmo, or Play+, and maintain your account in good standing. Data retention periods apply as required by applicable state law, and you can request a summary of what we hold on you at any time through the email address registered to your account.

Data Retention

We retain account and transaction data for as long as required under applicable state law. After account closure, data is held for the minimum period required and then deleted.

Account Security

Your account is protected by SSL encryption and two-step verification at login. If you suspect unauthorized access, contact support immediately so we can lock and review the account.

Cookie and Tracking Policy

We use session cookies to keep your account login active and analytics tools to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Requesting Account Changes

To update personal details, close your account, or request a data export, email us from the address on file. We aim to process all such requests within the timeframe your state's law requires.

Common Questions About tombola Terms and Conditions

These are the questions we hear most often about how our terms work in practice — covering eligibility, payments, account changes, and what happens when something in your state changes.

These terms apply to anyone who opens or uses a tombola account in a US-eligible state. Access depends on your state's laws, so eligibility is confirmed during the registration and verification process.

We will notify you by email before any material change takes effect. Continued use of your account after that notice counts as acceptance of the updated terms.

If a state law change affects your eligibility, we will contact you directly. Your account may be suspended in that state until the legal situation is clarified, and any pending balance will be handled per the withdrawal process.

Yes. The same account terms govern all payment activity — PayPal deposits, Venmo withdrawals, and Play+ prepaid card transactions. Each method is subject to identity verification before a withdrawal is released.

Contact our support team via live chat or email with your account details and a description of the dispute. We review each case against the terms and respond with our findings in writing.

Send a request from the email address registered to your account. We process data requests in line with applicable state law and will confirm receipt within a reasonable timeframe.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.