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How tombola Handles Your Personal Information

Your account data belongs to you — and we want you to know exactly how we collect it, why we use it, and how you can control it.

Data you controlPayPal, Venmo, Play+ contextState-law eligibilityClear retention rulesDirect contact path
tombola How tombola Handles Your Personal Information
DATA HANDLING DETAIL

How We Protect and Retain Your Information

We apply encryption to data in transit and at rest, including anything tied to your payment method on file. Account sessions require re-authentication after a period of inactivity, and suspicious login attempts trigger an automated alert before access is granted. We keep transaction records — including PayPal and Venmo activity — for the minimum period required under applicable state regulations, then delete or anonymize them. You can request access to your full data profile or ask us to correct inaccurate information at any time.

Cookie Policy

We use functional, analytics, and optional marketing cookies. You can review and adjust your cookie preferences at any time through the consent banner or your account settings page.

Account Security

Every account login uses an OTP verification step when a new device is detected. This applies whether you access tombola from a mobile browser or a desktop session.

Data Retention

Payment records linked to PayPal, Venmo, or Play+ are kept only as long as state law requires, then purged. We do not retain raw card data beyond the transaction window.

Your Rights

Depending on your state, you may have the right to access, correct, delete, or opt out of the sale of your personal data. Submit a request through live chat or our privacy email and we will respond within the legally required window.

PRIVACY CONTACT

Reach Our Privacy Team Directly

If you have a question about your data, want to correct something on file, or need to submit a formal deletion request, our privacy team handles those separately from general account support. Use the channel that works best for you — we aim to respond to data-specific requests within the timeframe required by the applicable state privacy law where you're located.

Team online

Privacy Email

Send your data request, correction notice, or deletion inquiry to our dedicated privacy address — not the general support inbox — so it reaches the right team without delay.

Live Chat

Open live chat from your account dashboard and select the Privacy & Data option. An agent can log your request and escalate it to the privacy team within the same session.

Account Settings

Some data preferences — like marketing emails and cookie consent — can be adjusted directly in your account settings without contacting support at all.

Common Questions About Your Data at tombola

These are the questions we hear most often from people checking their data rights before or after opening an account. If yours isn't here, live chat can connect you with someone who handles privacy requests directly.

We collect your name, email, date of birth, and a government-issued ID number for identity verification. Payment method details — like your PayPal email — are also recorded when you make a deposit.

We do not sell your personal data. We share it only with payment processors like PayPal and Venmo, identity verification partners, and regulators when state law requires disclosure.

Contact our privacy team via the dedicated privacy email or start a live chat and select the Privacy and Data option. We will respond within the timeframe your state's privacy law sets.

Yes. Submit a deletion request through live chat or privacy email. We will remove what we can, but some records — like transaction logs — must be retained under applicable state law before we can delete them.

Access to our platform depends on state law. A location check at login confirms you are in an eligible state. That check runs at session start and does not store your precise GPS coordinates beyond the verification moment.

PayPal, Venmo, and Play+ transaction records are kept for the minimum period required by applicable state regulations. After that window closes, records are deleted or anonymized.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.