Reference

Your Rights, Our Rules, Spelled Out Plainly

tombola operates under state-level licensing requirements — access and account eligibility depend on where you are and what local law permits. Every term governing your account, your data, and your transactions is written here without the fine-print runaround.

State-dependent accessAccount terms apply on registrationPayPal, Venmo, Play+ subject to policyData rights fully outlinedContact path available for disputes
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tombola Your Rights, Our Rules, Spelled Out Plainly
DATA AND ACCOUNT SECURITY

How We Handle Your Data, Cookies, and Account Access

Account security and data handling are not afterthoughts here. tombola applies SSL encryption to every session, whether you're accessing on mobile or desktop. Identity verification is required before your first withdrawal — you'll upload a government-issued ID through the secure verification flow in account settings. Data is retained only as long as necessary under applicable state law and our internal retention schedule, both of which are documented in the full privacy policy.

Cookie Controls

Cookie preferences are managed in your browser settings or through the cookie banner on your first visit. You can adjust analytics and marketing cookies independently from essential site cookies.

Data Retention

Account data is held for the period required under applicable state law. After account closure, personal data is anonymized or deleted per our documented retention schedule, available on request.

Identity Verification

Before your first PayPal or Venmo withdrawal clears, you'll complete a one-time ID verification step inside account settings. This satisfies state-level KYC requirements and protects your payout path.

Data Access Requests

You can request a copy of your personal data at any time by emailing support with the subject line 'Data Access Request'. We respond within the timeframe required by your state's applicable privacy law.

POLICY CONTACT PATHS

Reach Us on Any Legal or Account Policy Question

Policy questions deserve a direct answer, not a chatbot loop. Three contact paths cover the full range of legal, account, and data inquiries. For urgent account-access disputes, live chat is the fastest route to a resolution. For formal data requests or written policy disputes, email puts your concern on the record.

Team online

Live Chat

Available directly inside your account dashboard. Use this path for active account disputes, access issues, or questions about how a specific term applies to your transaction.

Email Support

Send formal data requests, policy objections, or written dispute notices to our support address. We acknowledge receipt and provide a case reference number by return.

Account Help Center

The Help Center inside your account covers policy articles on data retention, cookie controls, payment disputes, and account closure — searchable by topic.

Common Questions About tombola Legal Terms

If something in the terms isn't clear, the answers below address the questions we hear most often about account policy, data rights, jurisdiction, and how to raise a dispute formally.

Access depends on your state of residence. Online casino and sportsbook services are licensed at the state level, so availability is determined by local law where you live.

The complete terms are linked in your account dashboard under Settings. They cover account eligibility, payment conditions for PayPal, Venmo and Play+, and dispute resolution procedures.

Email our support team with 'Data Access Request' in the subject line. We'll respond with a full data export within the period your applicable state privacy law requires.

Yes. Submit a deletion request through email support. Some data must be retained under state law regardless of your request — we'll specify exactly what is kept and why.

We notify you at the email address on your account before material changes take effect. Keep your email current in account settings so you receive those notices without delay.

Email support with your account ID and the transaction reference. You'll receive a case number immediately. Disputes involving PayPal or Venmo may also require contacting that payment provider directly.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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